High value, low cost : how to create profitable customer delight / Brian Plowman.

By: Plowman, BrianMaterial type: TextTextPublication details: London : Financial Times Pitman Publ., 1994. Description: XII, 267 s. : il. ; 24 cmContent type: Tekst Media type: Bez urządzenia pośredniczącego Carrier type: WoluminISBN: 0273604376Subject(s): Jakość totalna | Reengineering | Zadowolenie konsumentów
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Bibliogr. s. 259.