Service operations management : strategy, design and delivery / Christine Hope and Alan Mühlemann.

By: Hope, ChristineContributor(s): Muhlemann, Alan P | Prentice Hall (Upper Saddle River) [pbl]Material type: TextTextPublication details: London : Prentice Hall, 1997. Description: VIII, 352 s. : il. ; 24 cmContent type: Tekst Media type: Bez urządzenia pośredniczącego Carrier type: WoluminISBN: 0131499157Subject(s): Usługi -- zarządzanie
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225269 338.46 Checked out 25/09/2024 1000225269

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